![]() ![]() ![]() “I think this new training app will be very beneficial, especially now,” said Amanda Rose, VR champion, RN, Orlando VA Medical Center. This new technology can help staff members not only improve communication but gain empathy and navigate difficult conversations by understanding the moments that matter most to Veterans, families and caregivers. VR technology can help clinical staff better understand the perspectives of patients and their journeys to discharge, and it can provide a window into the patient’s experience. The collaboration developed a new VR Inpatient discharge application that builds empathy for Veteran patients and provides guidance on effective communication during the discharge process.Ī hospital stay can be a confusing and frightening experience for some patients. But imagine the possibility of offering employee development and education programs that build resilience and enhance empathy and soft skills.Īt VA, the Veteran Experience Office (VEO) is collaborating with the Office of Healthcare Innovation and Learning (OHIL) and the VHA Extended Reality (XR) Network to explore a new role for Virtual Reality (VR) in employee education. These skills are typically developed through experience. Every day, clinical teams face situations during the hospital discharge process that require insight and empathy to meet the patient’s needs. ![]()
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